Kyle Pratt is the Chief Administrative Officer for the Town of Tillsonburg. He has held the position of CAO for 11 years, in three different municipalities. He is a graduate of the University of Western Ontario where he completed his Bachelor of Arts in Political Science and Master of Public Administration. Kyle holds the Certified Municipal Officer, Certified Municipal Manager – Human Resources Professional and Certified Human Resources Leader designations. He is also the recipient of the AMCTO Municipal Law award. Kyle began his career as an AMCTO Municipal Management Intern with the County of Hastings. When he began his post as CAO in 2016 at the Municipality of Bluewater, there was a recent staff survey that indicated low staff morale. Through discussions with staff and Members of Council, it was clear that there was a festering staff-council relationship. Through discussions and education, this relationship was re-engineered, producing increased staff morale, Council satisfaction and mutual respect and trust.